Comments on: Uninspired by Wired

By: Charles

Charles — Tue, 27 Mar 2007 20:24:50 +0000

Greg – for CRM in particular, Outlook seems to be emerging as the interface of choice, regardless of whether it is an on-premise deployment or cloud-based service. You get the critical offline capability, integration into the personal workflow and there are a few hundred million clients already deployed. Microsoft has done this internally and are seeing double digit percentage increases in the number of opportunities a sales rep can manage.

By: Greg Goldberg

Greg Goldberg — Tue, 27 Mar 2007 11:20:56 +0000

It seems that innovative web technologies such as AJAX and COMET are already bridging the gab between the desktop and the web user interface..Many web based CRM companies such as Netsuite and Salesboom.com offer AJAX-style user interfaces that is so innovative. Netsuite (www.netsuite.com) Salesboom (www.salesboom.com).some companies are also using COMET to keep a constant connection (session), this helps the servers to send data and messages in real time back to users without depending on users refreshing thier pages or making a new server connection. This particular usage of COMET is bound to turn CRM around!

By: John Montgomery

John Montgomery — Mon, 26 Mar 2007 22:16:31 +0000

Byte, circa 1994, was writing this story (http://www.byte.com/art/9410/sec7/art1.htm). It’s no more true now than then, though 13 years ago you can probably more easily forgive a different view of the future.

By: Marc Hedlund

Marc Hedlund — Mon, 26 Mar 2007 21:51:37 +0000

I agree — we chose to use the desktop Uploader app because it enables us to get around the limitations of a web-only app.Doing that allows us, as you say, to pull data onto the web that might not otherwise make it there, but given that a huge majority of our users choose to use the Uploader, they must like that model.Marc HedlundWesabe