WARMer or Colder?

Here we are, over a year since we last checked in on Windows 8, and the latest aspirant to the Microsoft operating system dynasty continues its slow meander to market. Since our last installment:

  • Apple has shipped over 55 million iPads. I wonder how many versions of the iPad will ship before we see Windows 8 tablets. iPad 2 shipped since our last installment and iPad3 looks to be announced next week. A modest slip and we could be asking about iPad 4.
  • PC sales continue to shrink in absolute terms, while the Mac grows and takes share.
  • The next version of Windows Phone is confirmed to run “big Windows” (as predicted), but the messy euthanasia of Silverlight continues to cloud the future of Windows Phone 7 applications. Microsoft pledges support for Windows Phone 7 applications going forward on “big Windows” but the successive departures of not just one but two execs responsible for Windows Phone developer evangelism might give cause for skepticism. No one in that role likes to renege on promises to developers.
  • Microsoft has embarked on a quixotic crusade to get us all to describe ARM-powered Windows tablets as WOA (Windows on ARM) as opposed to WARM.  I admit I have forgotten what the politically correct and corporately decreed alternative to Wintel was back in the day.

The “consumer preview” was delivered yesterday, which is basically the first beta. There is little noteworthy new functionality in this release. The most interesting thing was the vague disclosure that “Although the ARM-based version of Windows does not include the same manageability features that are in 32-bit and 64-bit versions, businesses can use these power-saving devices in unmanaged environments.”

Evidently WARM tablets can’t join a Windows domain, which has major implications for a Microsoft proposition that its tablets are better suited for the enterprise than the iPad. This is probably just a schedule casualty in the enormous effort required to port to a new processor architecture (ARM support is almost certainly the long pole for Windows 8), but it could also be a convoluted attempt to advantage notebook PCs or, even more implausibly, represent a bold endorsement of Intel’s power consumption roadmap.

It means Windows 8 ARM tablets are going to be consumer devices that don’t integrate with the Microsoft enterprise infrastructure any better than the iPad, so Microsoft loses what should have been a major selling point. You will have to sacrifice battery life and go with x86 to get enterprise features and manageability. This is a big blow to Microsoft’s tablet proposition for the enterprise and WOA may be DOA as a result.  It will be fascinating to understand the decision-making behind this result.

Do Not Call: Robodialer Retaliation Coming Soon?

I despise robodialers and their political masters who exempt themselves from the popular Do Not Call legislation.  At one point in these pages I dreamed of retaliating in kind against those who wield them:

Retaliate in kind – I could imagine a new service that lets you sic your own robodialer on the people who were nice enough to target you.  Surely the irritation could motivate some small transaction fee.  You could choose from a standard set of (long-winded) messages or record your own.

Now a startup is promising to let you “communicate with politicians the way they prefer to communicate with you: Robocalls.”  I look forward to seeing whether ReverseRobocall can bring us to a state of robodialer Mutually Assured Destruction and deter politicians and their pollster lapdogs from their ongoing acts of telephonic aggression.  You can sign up for the beta here

Hopefully there is an API (presumably it is built on Twilio) so I can automate my 100 to 1 retaliatory policy (and the multiplier goes up for negative ads or particularly chipper politicians).  If the politicians change the law so robodialers can call our mobile numbers, we’ll need to crowdsource the mobile numbers of the political establishment to ensure they receive a fully symmetrical experience.  In the end, I suppose, it turns into a daily deals operation like everything else, with the politicians in the merchant role.  Conspiracy theorists might even suspect politicians are behind the site, using their own despicable behavior as a surefire way to build up their email list as they recognize the inexorable decline of landline phones.

Amazon: Retailer or Platform Company?

Amazon’s App Store for Android has been denounced as “Rotten To The Core” by Shifty Jelly, a small Australian developer.  It would be safe to say Shifty Jelly’s experience as the “Free App of the Day” didn’t meet their expectations.  The headline complaint was that developers don’t actually get paid by Amazon when they’re the “Free App of the Day”, contrary to industry belief.  This resulted in at least one lede of “Apparently Apple isn’t the only company running an App Store with a penchant for secrecy” and generally conflating Apple and Amazon’s App Stores.

This is a misleading comparison.  Amazon’s philosophy towards developers is fundamentally different from Apple’s.  The Apple App Store is far more developer-friendly today. Shifty (it may be presumptuous but I’m going to leap to a first name basis here) also mentions in passing that Amazon retains the right to set pricing and write the product description, amongst other terms, for any app in their store.  This is far more important than how they compensate for promotional sales.  And Shifty is not the first developer to question Amazon’s approach.

Amazon is fundamentally a retailer. Their lizard brain comes from the same evolutionary tree as Walmart (and there was a fair amount of genetic transfer from Arkansas to Amazon in their early days).  Great retailers squeeze every last drop of blood out of their suppliers (here is a briny illustration of Walmart in action on this front).  The problem is that without a very conscious and explicit effort, Amazon will default to treating app developers as suppliers, triggering all sorts of behavior that it going to make it very hard to cultivate developer loyalty.  They almost can’t help but behave this way; it is the expression of their corporate DNA (and that is something I appreciate when I am an Amazon customer).  Retailers see applications as just another product that sits on their shelf.  And they unilaterally print the price tags for anything on their shelves and completely control the contents of any marketing materials they create. It is inconceivable to a retailer that someone else would be setting prices or deciding what goes in their weekly advertising circular.

This isn’t just one-off behavior for Amazon; they run the Kindle app store the same way.  It isn’t well known, but there is an SDK for Kindle (the device) and you can build apps for it (you can see various Kindle apps here).  I’ve now heard from developers about submission experiences for multiple Kindle apps and the approval process makes Apple look open, transparent and speedy by comparison.  Developers get heavy-handed guidance on what their price should be and once in the store, have no ability to change price, even to run a temporary sale.  Product descriptions are rewritten by people guaranteed to know less about the application and its customers than the developer.  Some of this is a function of a team that is running flat out (Amazon runs lean and has not staffed up for reviewing lots of apps, much less learning enough about apps to write accurate and persuasive sales copy for each app), but it also is a reflection of the basic fact they are a retailer.

Contrast this to Apple who are fundamentally a platform company (despite all those stores…).  Yes, they have a bunch of rules for what gets into the App Store, occasionally make a bad judgment call, stumble on political landmines or put their thumb on the scale to advantage their own products, but by and large they do pretty well by developers.  Once you’re into the Apple App Store, you control and can change your pricing and you get to explain to potential customers what your app does.

This cultural dichotomy between seeing developers as just another set of suppliers to be plucked versus partners to be cultivated is the biggest challenge for Amazon as they roll out what otherwise looks like a promising tablet strategy this fall.  Hopefully they will suppress the WalMart gene, recognize developers have a choice of platforms and at least meet if not exceed the Apple bar in order to build a vibrant application ecosystem.  Amazon has hired a lot of Microsoft people with platform experience who understand the care and feeding of developers.  They need to step up if Amazon is going build winning platforms.

A Tale of Two Stocks

 

IBM

MSFT

Revenue (TTM) $101.62 billion $68.62 billion
Profit (TTM) $15.1 billion $21.79 billion
Net Margin 14.9% 31.8%
Price/Earnings 14.28 9.72
Forward P/E 11.67 8.84
Price/Sales 2.03 3.01
PE/Growth 1.33 0.9
Price/FCF 19.19 10.74
Dividend Yield 1.76% 2.61%
Debt/Equity 1.33 0.22
EPS 5 yr growth 18.59% 13.34%
Revenue 5 yr growth 1.85% 9.45%

Source: www.finviz.com

Fun With Numbers: New York Times Digital Subscriptions Edition

image

We run the numbers so you don’t have.  There are four new options:

Plan

Description

Rate (every four weeks)

Free 20 free articles a month plus unlimited access to the home page, section fronts, blog fronts and classified.  Plus free access via search engines, the Facebook and Twitter. $0
NYTIMES.COM
+ Smartphone app
Unlimited access to NYTimes.com and the NYTimes smartphone app. $15
NYTIMES.COM
+ Tablet app
Unlimited access to NYTimes.com and the NYTimes tablet app. $20
All Digital Access Unlimited access to NYTimes.com and the NYTimes tablet and smartphone apps. $35

Where this gets interesting is when you compare these plans to the physical paper subscription plans which all come with the equivalent of the All Digital Access plan.

 

 

 

(space padding due to table width below)

 

 

 

 

Annual Cost

NYT.com Articles/ Month

Smartphone App Access

Tablet App Access

NYT Editorial Page Guilt **

Free $0 20 * None None Low
NYTIMES.COM
+ Smartphone app
$ 195 Unlimited Unlimited None Low
NYTIMES.COM
+ Tablet app
$ 260 Unlimited None Unlimited Low
Weekday Only Subscription $ 384.80 Unlimited Unlimited Unlimited High
Sunday Only Subscription $ 390 Unlimited Unlimited Unlimited High
All Digital Access $ 455 Unlimited Unlimited Unlimited Low
Weekender Subscription $ 540.80 Unlimited Unlimited Unlimited High
Daily Subscription $ 769.60 Unlimited Unlimited Unlimited High

Net, keep the Weekday or Sunday-Only mountain of ink-smudged paper if you are living la vida multi-device.  I had really hoped to get rid of the newsprint altogether but I shouldn’t be paying more for near zero marginal cost product.

* How long before there is a GreaseMonkey script that adds a Twitter or Facebook referrer to every link on nytimes.com and everything is free again?

** The physical paper of course entails the wholesale pulping of forests, vast carbon emissions for home delivery, “paperboys” with inadequate health care insurance, overflowing land fills and customers with inky fingers.  I look forward to the editorial page thundering in dismay at the shortsightedness of this lamentable capitalist organization.

Strategic Sprawl, We Do It All

HP’s new CEO has unveiled his strategy for the company.  The debut was accompanied by an epic press release.  Some of my favorite parts:

“Connected World” – hopefully Paul Allen won’t call from the 1990s and ask for his strategy back.

“…its vision to provide seamless, secure, context-aware experiences for the connected world” – it probably sounds better in the original German.

“…continue delivering unparalleled value” – that sounds suspiciously like more of the same actually.  So much for the break from the Hurd era.

“…well positioned to win through a compelling combination of financial strength, unmatched scale and global reach, and market-leading positions that span from the consumer to the enterprise” – translation: we’re big and not entirely sure what we do either.

“…convergence” – the 1990s may just want to put HP on speed dial.

“Powerful trends like consumerization, cloud computing and connectivity are redefining the way people live, businesses operate and the world works.” – I’d always use ‘live, work and play’ when composing this sentence.  It rolls off the tongue a little better.

“…massive, agile and open” – massive and agile so often go hand-in-hand.

“…leveraging” – once.

“Meanwhile, the cloud is combining with mobility to create ubiquitous connectivity.” – ’meanwhile’?  Evidently you have to follow multiple plotlines.

“…leverage” – twice.

“…trusted partner” – naturally.

“…continue enhancing HP’s offerings across its broad hardware, software and services portfolio to meet evolving customer demands while also leveraging its core strengths to develop the cloud- and connectivity-based solutions of the future to meet the needs of consumers, small and midsize companies and large enterprises.” – this should really help employees with what NOT to do.

“…trusted leader” – is leader an upgrade from partner?

“…a four-point strategy” – the big decision was whether to have a three or four-point strategy.

“…leveraging” – thrice.

“…core strength in cloud” – you can’t spell Heffalump without the letters H and P.  But ‘cloud’, not so much.

“…trusted partner” – on second thought, partner was better.

“…delivering the connected world” – can I get that delivered to my house overnight?

“…leverage” – not sure what comes after thrice.

“…build a robust developer community that is eager” – you can lead a horse (or insert your own CAML joke) to water, but you can’t make him eager.

“…leveraging” – starting to think this is coded reference to printer cartridge business.

“…unmatched” – true, no other company looks even remotely like HP.

“…a multitude of initiatives” – so more than four then?

“…three strategic areas” – uh, oh, now we’ve lost one. 

“…leverage” – at this point we can just call him Leo Archimedes.

“…higher-value” – higher than what?

“…greater strategic value” – ah, higher in strategery.

“A device-aware HP cloud…” – eServices lives!

“…a leader in the area of connectivity” – look out AT&T?

“The focus on performance will come through a program focusing on growth, operational excellence and quality.” – looking forward to reading the white paper on this. 

“At HP, our mission is to deliver seamless, secure, context-aware experiences for a connected world.” – repeated just in case anyone didn’t memorize it up front.

Here is the word cloud if that helps. 

Can you find 'leverage'?

In HP’s defense, the only thing worse than reading this kind of press releases is writing them.  It is next to impossible to put a coherent and concrete story together that spans all the provinces of vast technology conglomerates, so you’re left with sweeping platitudes.  Been there, done that.

Disclosures: a delighted seller of all my HPQ at $49.

Economic Forecasting in Alternative Universes

<dweeby econo-skepticism follows>

The New York Times Magazine today has an article on the past, present and future of the Obama administration’s economic policy.  It is a good if long read and chock full of inside baseball, political speaking points delivered with some repetition lest you miss them and, most entertaining, anonymous score-settling amongst the recently departed economics team.  The narrative is mostly cheerleading, ex post facto rationalization and blame-shifting for the last two years.  And despite an intent to paint a positive picture going forward, specific points of the story are quite damning:

  • In a dramatic meeting December 16, 2008 before taking office, the new team was “warned the country was in far worse shape than anyone realized.”  Despite this deliberately seeded anecdote, one excuse offered is they didn’t understand the true magnitude of the crisis: “The problem was that the baseline economy was in worse shape than even the grim assessment of that Chicago meeting in late 2008.”
  • Economists from both the left and the right are quoted saying the strategy and guiding principles for recent economic policy are unclear: “This was all new to Obama, who, unlike Bush or Clinton, had never managed even a state economy.”  The lack of strategy is charitably described as evidence of pragmatism.
  • The stimulus package was a failure, despite being enacted in January 2009 with the prediction “that if the stimulus passed, unemployment would be at 7 percent at the end of 2010.”  Stimulus proponents continue to defend the strategy but say the particulars were simply “inadequate and poorly targeted”.  The inside-the-beltway crowd views this as a problem in expectations-setting rather than actual policy.
  • Unemployment is obviously still distressingly high and government statistics underreport the pain: “Counting those who are seeking full-time jobs while working part time and those how have stopped looking altogether, it’s closer to 17 percent.”
  • The economic team was “fractured” and “the word most commonly used by those involved is ‘dysfunctional’”.  Larry Summers bears the brunt of it (you know him from his appearance in The Social Network).  Budget Director Peter Orszag says, “Unfortunately I think the environment often brought out the worst in people instead of the best in people. And I’d include myself in that.” I have a gift suggestion for the new team.
  • They continue to flail for ideas and a strategy.  As recently as the week before Christmas, the President replies, after being presented with “familiar and uninspired” proposals, with “I’ve told you before, I want you to come with ideas that excite me.”
  • The primary speaking point, voiced by Treasury Secretary Timothy Geithner, is “it could have been so much worse.’”  Despite the litany of screw-ups mentions in the article, no one had the temerity to suggest that it could have been better as well.

My purpose in writing this is not to score partisan points (one can easily argue that Obama’s core economic policy differed little from Bush’s, and both were paltry in impact compared with the Federal Reserve), but rather to indict the whole macroeconomic-industrial complex (a sentence which to me evokes this clip starting at about 1:45).  What set me off is the implication in the article that the administration is looking not just to rejuvenate the economy, but also to salvage the reputation of government management of the economy.

Creating millions of jobs is one thing, but redeeming faith in the Keynesian dream of technocratic micromanagement of something as ridiculously complex as our economy after the last few years certainly qualifies as a big hairy audacious goal.  Especially after the economic policy team responsible admits they weren’t guided by a clear strategy or set of principles, didn’t understand quite what was going on in the economy, implemented a program that was ineffective and badly missed its predicted impact, don’t know what to do next, and were the poster child for a dysfunctional team, there is some real work necessary to believe they’ll get it right next time.  The basic problem is the economic models that underlie all these policy prescriptions seem to work better in every universe except our own.  The Times article mentions a model supporting the “it could have been so much worse” school:

Without the actions taken by Bush, Obama and the Federal Reserve, the economy was headed to what Bernanke called “Depression 2.0,” in which unemployment potentially would peak at 16.5 percent, according to a later study by Blinder and Mark Zandi, chief economist at Moody’s Analytics.

I somehow resisted the urge to pillory this study, entitled “How the Great Recession Was Brought to an End”, when it first came out.  The New York Times’ lede at the time said:

“Like a mantra, officials from both the Bush and Obama administrations have trumpeted how the government’s sweeping interventions to prop up the economy since 2008 helped avert a second Depression.  Now, two leading economists wielding complex quantitative models say that assertion can be empirically proved.”

Empirically proved!  You see, Misters Blinder and Zandi have a model of the US economy.  They can type in some parameters and find out what would have happened in the absence of the fiscal and monetary actions of the last couple years.  This model is so good, it can tell us how much worse it could have been to three significant figures.  They “empirically proved” that by the end of 2010, real GDP is 6.61% higher, there are 8.40 million more jobs, the unemployment rate is 5.46 points lower and the Low Income Home Energy Assistance Program has a Keynesian multiplier of 1.13 thanks to various government actions.

Conveniently, this counterfactual is set in an alternative universe which no one can disprove.  When it comes to forecasting things in our universe, this model and its cohorts don’t do so well.  This model that so accurately predicts events in that alternative universe didn’t predict the global financial crisis nor does it accurately predict what will happen next in our universe.  And there seems to be some kind of agreement amongst polite company not to point out the huge role of failed economic models in causing the global financial crisis (Michael Lewis’ The Big Short is a great read and a very accessible introduction to wayward economic models).  And I probably shouldn’t point out that Zandi and this model both come from Moody’s which of course used its various models to rate all those mortgage securities that blew up as AAA risks (and Moody’s of course has no incentive to pander to the government in order to keep their Federally mandated position in the bond rating oligopoly…).

The epistemic arrogance, to use Nassim Taleb’s phrase, of the macroeconomics profession is staggering.  They still have the keys to the car and are trying to pass their driver’s test by pointing to how they would have parallel parked in another universe, despite having hit the cars in front and behind them as well as sideswiping the parking meter in this universe.

The Times story does offer two bright spots.  One is perhaps they have figured out economic growth is the only hope.  The new head of the Council of Economic Advisors says “We’ve shifted out of the rescue mode.  We’ve got to move into full-fledged growth mode.”  And This Time is Different: Eight Centuries of Financial Folly makes an appearance.  I highly recommend this book, even if you just read the first and last two chapters (though you’ll miss cool things like how Newfoundland lost its sovereignty and the fact Greece has been in default roughly every other year since it gained its independence from the Ottoman Empire).  This Time is Different suggests tendencies in economic behavior and the consequences of various government policies without pretending to be able to accurately predict or control them.  The concluding paragraphs:

“The lesson of history, then, is that even as institutions and policy makers improve, there will always be temptation to stretch the limits. Just as an individual can go bankrupt no matter how rich she starts out, a financial system can collapse under the pressure of greed, politics, and profits no matter how well regulated it seems to be.

Technology has changed, the height of humans has changed, and fashions have changed. Yet the ability of governments and investors to delude themselves, giving rise to periodic bouts of euphoria that usually end in tears, seems to have remained a constant. No careful reader of Friedman and Schwartz will be surprised by this lesson about the ability of governments to mismanage financial markets, a key theme of their analysis.  As for financial markets, Kindleberger wisely titled the first chapter of his classic book “Financial Crisis: A Hardy Perennial.”

We have come full circle to the concept of financial fragility in economies with massive imbalances. All too often, periods of heavy borrowing can take place in a bubble and last for a surprisingly long time. But highly leveraged economies, particularly those in which continual rollover of short-term debt is sustained only by confidence in relatively illiquid underlying assets, seldom survive forever, particularly if leverage continues to grow unchecked. This time may seem different, but all too often a deeper look shows it is not. Encouragingly, history does point to warning signs that policy makers can look at to assess risk – if only they do not become too drunk with their credit bubble-fueled success and say, as their predecessors have for centuries, “This time is different.”

In the meantime, I await the Nixonian proclamation that “We are all Hayekians now.”