Tag Archives: Technology

Must Have Software: Google Analytics Opt-Out

Google Analytics can track individual Internet users across millions and millions of web sites.  Google has quietly rolled out a browser add-on for Chrome, Firefox, Internet Explorer and Safari that prevents information about an individual web site visit from being sent to Google.  Presumably this was done in response to regulatory scrutiny somewhere in the world as Google does not lightly deprive itself of any information about your Internet activity.

A good start but we still need:

  • The add-on to be distributed through the various browsers’ integrated add-on catalogs and not just buried on the Google site.
  • Google needs to provide the add-on for other browsers as well.  At minimum, they need to support all the browsers they put on stage for marketing purposes (e.g. Opera)
  • Google should build it into Chrome and turn it on by default (note that Chrome still has a bunch of other privacy issues)
  • We need a similar add-on for opting out of AdSense which has a comparable tracking ability.

Book Review: Cognitive Surplus – Clay Shirky

Cognitive SurplusSubtitled “Creativity and Generosity in a Connected Age”, this is social media theorist Clay Shirky’s second book after Here Comes Everybody, which concerned itself with the dynamics of using social tools to “organize without organizations”.

Cognitive Surplus starts with a potent historical parallel and an astonishing data point.  Early 18th century England had a “Gin Craze” as the population tried to anesthetize themselves against dramatic social changes accompanying the industrial revolution.  Shirky asserts television has played the same role over the last 50 years, absorbing the vast preponderance of free time in the developed world: “The sitcom has been our gin, an infinitely expandable response to the crisis of social transformation”.  He takes a little time to catalog television’s pernicious effects, and makes the point along the way that the asymmetric dynamic between broadcasters and passive audiences of the 20th century media was an anomaly that isn’t going to be reinstated on the Internet any time soon.

The astonishing data point arises from a television producer’s reaction to his relating the story of Wikipedia: “Where do people find the time?”  The impolitic answer of course is Wikipedia’s creators aren’t watching television.  Shirky estimates that Wikipedia is the result of on the order of 100 million hours of work by a vast number of participants.  This seems staggering until he puts it in context: Americans watch 200 billion hours of television every year and “we spend roughly a hundred million hours every weekend just watching commercials.”  That tees up the book: there is a vast collective cognitive surplus available to be harnessed if we can just turn off the television.  What happens when billions of couch potatoes begin to participate, create and share collectively?

The bulk of the book is an exploration of why and how people engage in social production.  In short, he says, it is means, motive and opportunity (just like the common criminal).  He offers a bunch of examples, though open source and Wikipedia remain by far the most powerful and impactful, as well as a variety of psychological research that helps explain personal and public motivations.

There are some suggestions for how to bootstrap and manage services that harvest cognitive surplus, but mostly the book culminates in a desperate plea for “As Much Chaos As We Can Stand” experimentation.  We must keep entrenched interests from squashing new efforts, but also not listen too much to the crazy innovators as they really have no idea what the real impact of their efforts will be.

Here Comes Everybody is a little more actionable for practitioners, while Cognitive Surplus is more of a manifesto (and we love a good manifesto), but well worth the read for insight on the future of media and the new social production model that lies beyond the market or government diktat.

The Decline and Fall of Mozilla – Continued

IBM Staff MeetingAnother indicator of Mozilla’s continued slide (previous complaints here and here): IBM announces they are standardizing on Firefox.  The party is surely over.  The only news here is why didn’t this happen years ago.

My prescription remains Microzilla.

Where are the Windows 7 Tablets?

Windows 7 has been shipping with multi-touch support since October 2009 (just over six months ago as I write this).  Windows multi-touch technology was presented to PC OEMs in November of 2008 (18 months ago).  And it was first demoed publicly at All Things D in May of 2008 (just shy of two years ago).

So where are the Windows-based tablets to go toe-to-toe with iPad?  Lets survey the OEMs:

  • OEM #1 HP just plunked down $1.2 billion for Palm and are saying they will use it for “multiple connected devices”.  Concurrent rumors of HP killing the Windows-based Slate tablet that Steve Ballmer waved around at CES may be premature, but no one has more experience with Windows touchscreen devices than HP.  They don’t seem on board.
  • OEM #2 Dell appears exclusively committed to Android for tablets.
  • Taiwan Inc. (aka Acer and ASUS) is strangely silent, although there are many rumors they are doing ARM/Android smartbooks.
  • Lenovo (who ironically I think build the world’s best keyboard) has a weird hybrid notebook with a removable tablet where the notebook runs Windows but the tablet runs Linux.
  • French consumer electronics powerhouse (?) Archos actually has a Windows 7 tablet, but they bury it on their site relative to the Android-powered tablets (they do atone slightly and prominently recommend Windows 7 on the page with the Android devices!).
  • Intel, who normally play a key role in helping OEMs get to market, seems to be busy downplaying tablets and spending their time with 20th century mobile (and rubber boot) powerhouse Nokia on the MeToo, er, MeeGo operating system (the Wikipedia entry is worth a read).  Atom seems to be getting smoked by ARM for anything below the netbook.

Tablets are not exactly a new form factor for Microsoft, so what is the problem?  No dedicated multi-touch shell? (Microsoft is shipping a Touch Pack of accessories).  A lack of hardware reference designs?  Battery life challenges? (is it time to dig out the HAL documentation and port big Windows to ARM?)  Secret patent threats from Apple?  OEMs waiting for OneNote 2010 with touch support to ship?  Microsoft playing hardball on royalties (i.e. above netbook levels) while Android is free and offering search TAC kickbacks? (the OEMs not surprisingly like this model where they get paid to use an OS).  Did Courier got shot because it was scaring off OEMs who assumed Microsoft was going to build its own hardware a la Xbox or Zune?

Whatever the case, having no essentially presence in the hottest category de jour despite investing in this space for years has to be a big disappointment in Redmond, especially when they could have beaten Apple to market.  Android and its economic model is a real and strategic threat to the Windows franchise and the tablet door appears to be wide open.  What has happened to Microsoft’s once lauded, once-feared OEM organization?

Putting Your Head in a Vise

As Apple gets ready to ship iPads with 3G wireless, it is interesting to go back and see what we can piece together about the most recent negotiations between Apple and AT&T.  It looks like they concluded their latest deal right before the January iPad announce as Verizon rumors were still rampant right up to the event (I now believe any unsourced Apple rumor in the New York Times or the Wall Street Journal comes directly from Apple).

I wrote a little about this when the iPad was announced:

The Dumb Pipe

Even though it was greeted with derision, Apple’s deal with AT&T for 3G data service is significant.  No doubt part of a broader negotiation between the two companies, the iPad data plans set a bar for other operators to meet or beat on price, quota and lack of contractual commitment.  AT&T, along with other operators around the world, end up more removed from the customer and one step closer to being not just a dumb pipe, but an invisible dumb pipe.  It will be interesting to see the terms and conditions and to what degree AT&T gets brand awareness.

I now surmise that AT&T got:

  • To keep iPhone exclusivity in the US for some unknown period of time.  AT&T really doesn’t have a choice here as iPhone is a huge driver for their wireless business and they risk losing millions of customers the day iPhone is available from other US operators.  So they want to string out exclusivity and do what they can to enhance their network in the meantime.  The Wall Street guys continue to speculate on what it would mean for AT&T and Verizon if AT&T lost exclusivity.
  • The opportunity to spend billions to bolster their network with Apple generously applauding AT&T’s big investments.  AT&T offset this expenditure on their balance sheet with a sly hint that Apple shares some of the blame for the iPhone’s bad network experience.
  • The “right” to offer iPad users free use of AT&T’s Wi-Fi to mitigate the hit on their network.  AT&T continues to state that they believe iPad is mostly a home/Wifi device, but I have seen a bunch of them on airplanes (but then there are people who live on planes…).

Meanwhile, Apple got (in addition to the last two points above):

  • No changes to iPhone “all you can eat” data plans (AT&T would love to charge for usage – I have heard iPhones are driving over 65% of all wireless data traffic in the US)
  • Sweet pricing and terms for iPad 3G service that sets a great precedent for other operators in the US and beyond (could their resistance to these terms be contributing to the slip in international availability?), including
    • A choice of a low price plan ($14.99) and an unlimited plan ($29.99) that really is unlimited (“unlimited” usually means limited in the Orwellian doublespeak used to describe most mobile data plans).  UPDATE: the bandwidth may be unlimited, but it seems there is traffic shaping of streams going on.  AT&T is implying Apple is to blame.  Some of this may just require app updates and/or the v4.0 OS.
    • No contract  – you can cancel at any time
    • On-the-fly provisioning from the device
    • No AT&T branding in the experience?  Could it become non-exclusive at some point and let you choose from multiple operators in the future?  UPDATE: Looks like there is a token AT&T logo on a the billing page.
    • No word on whether AT&T is sharing service revenue back with Apple.  My guess is not.
  • Coincidently, the VOIP over 3G restrictions in the App Store disappeared about the same time.  Given you still have to buy a voice plan with an iPhone, this doesn’t help much (yet), but it presumably also applies to the iPad.

Guy Kawasaki once likened competing with Microsoft to putting your head in a vise.  That may be a more apt description of competing with his alma mater Apple today.  And based on the AT&T negotiations, it may be even worse to be an Apple partner. 

Apple and to a lesser extent Google really are doing a phenomenal job changing the dynamics of the telecom industry – for the better.  For all the (valid) complaints about Apple’s heavy-handed control, it is still an improvement over the operator-controlled world of yore.  The only downside of all this is operators around the world are pissed off as their dumb pipe nightmare comes to pass and in the absence of being able to get the better of Apple, they’re taking it out on other companies.

Sundown

I’ve gotten multiple requests to dance on Sun’s grave, but Fake Steve seems to have the ceremonies well in hand.  I just need something from the wine cellar to accompany the festivities.  Perhaps a nice bottle of Churlish Chardonnay…

025

Mobile Photo Feb 7, 2010 11 29 55 PM (What ever happened to that Java ring?)

Mobile Photo Feb 7, 2010 11 46 53 PM

Mobile Photo Feb 7, 2010 11 47 03 PM

This was an Intel product if I remember correctly, underscoring how tough it is to pair chips and wine.

Priceless Indeed

Amidst news of Amazon’s apparent surrender today in the war with Macmillan over ebook pricing, the highlighted book on Macmillan’s home page is Priceless, subtitled “The Myth of Fair Value (and How to Take Advantage of It)”:

image

I haven’t read the book so can’t comment on whether this placement is intentional or ironic, but it does tee up a discussion about the “collective hallucination” of Macmillan’s pricing. 

The tiff between Macmillan and Amazon is over who sets end customer ebook prices.  Amazon wants most books to be priced at $9.99 and is today selling ebooks at a loss to realize that price.  Macmillan wants dictate ebook prices for end customers (in other words, no discounting by resellers) and will treat its resellers as “agents” who get a fixed 30% of the sale.  In Macmillan’s own words:

Under the agency model, we will sell the digital editions of our books to consumers through our retailers. Our retailers will act as our agents and will take a 30% commission (the standard split today for many digital media businesses). The price will be set the price for each book individually. Our plan is to price the digital edition of most adult trade books in a price range from $14.99 to $5.99. At first release, concurrent with a hardcover, most titles will be priced between $14.99 and $12.99. E books will almost always appear day on date with the physical edition. Pricing will be dynamic over time.

Macmillan lets you buy Priceless in hardcover from their site for the full $26.99 list price and provides links to other resellers including Amazon.  They would no doubt say they sell at full list price because they don’t want to compete with their resellers.  When you click through to Amazon tonight, they still aren’t taking orders but third party sellers on Amazon offer it new for as low as $14.41.   Now Priceless (at least before this blog post…) is not exactly a blockbuster title, so lets look at The New York Times Bestseller list on Amazon:

Title

Publisher’s
List Price

Amazon Price

Game Change $27.99 $13.00
Committed $26.95 $12.00
Stones into Schools $26.95 $11.50
Have a Little Faith $23.99 $13.19
Going Rogue $28.99 $13.50
Outliers $27.99 $11.75
Just Kids $27.00 $12.49
The Checklist Manifesto N/A N/A
SuperFreakonomics $29.99 $13.96
What the Dog Saw $27.99 $14.47
Drive $26.95 $14.45
Open $28.95 $15.92
Intellectuals and Society $29.95 $16.47
Evidence of the Afterlife $25.99 $14.97
Too Big to Fail $32.95 $17.96
Freefall $27.95 $15.37
Comeback America $26.00 $14.97
Born to Run $24.95 $13.72
Anticancer $26.95 $14.82
Half the Sky $27.95 $14.97
     
Average $27.71 $14.18
Average Savings   49%

Amazon also isn’t selling The Checklist Manifesto tonight, which is the only Macmillan book to make the list (you’d think as one of the “big six” publishing houses Macmillan would have a better showing, but maybe they’ve been focused on things other than publishing popular books).  But for the rest of the list, list prices average $27.71 and range between $24.95 and $32.95, while Amazon’s average price is $14.18 and range between $11.50 and $17.96.  You average 49% savings off list from Amazon.

The net is, at a $14.99 list price for a new ebook, Macmillan wants to actually increase the effective price of new books to end customers even as the cost of cutting down trees, making them into paper, putting ink on that paper, putting those books in trucks and shipping them all over the place to stores disappears from the equation.  The savings, needless to say, are not being passed on to you and me.  Macmillan evidently sees themselves as a lone exception to the deflationary pressure of the Internet.  We’ll see how that goes.

If it is not obvious, the big loser here is not Amazon, but the we the consumer:

Price Margin Reseller Publisher
$9.99 50% $4.99 $4.99
$14.99 30% $4.50 $10.49

To the degree Amazon is paying over $9.99 for ebooks today and subsidizing them, then they’re actually much better off margin-wise under this model.  The question is what happens to volume and Amazon clearly believes there is price elasticity for new books (and so do I, speaking purely as a consumer).  Macmillan meanwhile believes they can roll out a new book at $14.99, sell to everyone who will pay at that price, and then slide down the demand curve and pick up all the purchasers who were holding out for $14.98 or $13.99 or whatever.  They will be profit maximizers like the world has never seen before.  We’ll see how that goes.

Amazon waited too long to drop to the 30% revenue share Apple pioneered with iTunes and let Steve “all music should be priced at $0.99 a song” Jobs suck at least some of the publishers into his reality distortion field.  Jobs even seems to have had advance knowledge of Macmillan’s ultimatum to Amazon.  It is hard to see how other publishers don’t follow and put a damper on the ebook market overall. 

I’m too lazy to pull links from Apple playing hardball previously with record companies and movie studios who wanted to set their own pricing in iTunes, but the degree of Apple involvement here appears significant.  Despite the soft sell on iBooks at the iPad announcement, they seem to take Kindle very seriously.  It will be interesting to see to what degree they impede the current Kindle app for iPhone/iPod Touch that should also work without modification on the iPad.

I have a few questions for Macmillan:

  • Do you really believe dynamic pricing/yield management is the best model for your business?  After all, it has worked so well for those paragons of profitability, the airlines, one of the few industries that makes publishing look good by comparison.
  • How does your marketing model change if you’re doing dynamic price reductions?  Do authors have to go out on additional book tours at what increment of price reduction?  Every penny?  Quarter?  Dollar?
  • When will you be instituting the agency model for your dead tree channel?
  • How much more money will authors make per book under this model?  After all, they have to like getting a royalty on a $14.99 book that sells in $9.99 volumes.
  • How do I short your stock?  Evidently Macmillan has already been captured by an organization that sounds like it was at the Battle of Stalingrad:

Macmillan in the US is a group of publishing companies in the United States held by Verlagsgruppe Georg von Holtzbrinck, which is based in Stuttgart, Germany.

Disclosure: I need to get around to commenting on/lampooning the FTC’s vague requirement that bloggers disclose commercial relationships, but in the meantime I hold no stocks of any of the companies mentioned in this post.  Amazon pays me pennies if you buy books that I link to, which I then spend on more books, though I anticipate buying fewer books from Macmillan in the future.  I might read Priceless (click here to tell them to make it available for the Kindle).